Select Your Currency

FAQ

Custom Utes has provided the answers to some of the most commonly asked questions about their products. If you can't find the answer to your question here, please contact us - either fill in the form below and we'll be in touch ASAP, or call us on:  0800 237 655.


 What are the expected delivery times from order?

Delivery is normally overnight, aside from larger items.
Large items shipped to a North Island address take between 2 – 3 working days.
Large items shipped to a South Island address take between 3 – 5 working days.


What are my payment options?

We accept Visa, Mastercard, direct debit, and cash or EFTPOS if you are collecting from our warehouse in East Tamaki, Auckland.


Is there a warranty on the products?

All of our products carry a warrantee however they do differ depending on the item. Feel free to give us a call on 0800 237 655 for full warrantee information.


I am not a fan of purchasing online. Can I buy over the phone?

Yes, absolutely, just phone us on 0800 237 655 to order.


I have an older model of Ute not shown on the website and I need some accessories, what should I do?

Whilst we will tend to stock products for current models, from time to time we will have product lines in stock for older models , just phone us on 0800 237 655 or email us info@customutes.co.nz.


What is your returns policy?

If you wish to return an item because you have changed your mind about your purchase you may do so provided that;

  • You return the goods within 14 days of purchase
  • You produce the original receipt as proof of purchase
  • The item is in its original packaging
  • The item is undamaged
  • The customer is to pay the return freight cost to our East Auckland warehouse 

Join Our Mailing List

Get the latest news, products and promotions delivered to your inbox.