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Shipping and Returns

2025 Holiday Closure

All Custom Utes branches will be closed from 24th December 2025 and reopen Monday 12th January 2026.
Any inquires received or orders placed during this period will be processed when we return in the new year.

Orders placed after 10am 22nd December 2025 are not guaranteed to be dispatched pre-closure.
Please note; shipping is subject to freight carrier lead times and may experience delays during their busy season
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Shipping

Nationwide New Zealand freight available. 
Delivery of in-stock small item orders placed before 10am are typically overnight.
Larger items* shipped to a North Island address take approximately 1-3 working days.
Larger items* shipped to the South Island take approximately 3-5 working days.
All delivery timeframes are subject to any carrier changes or delays. Holiday periods may be subject to increased lead times due to increased courier lead times.
*Larger items include canopies, lids, heavy or oversize products.

If an item states "Low Stock - Please call us" instead of "In Stock" the availability of the item is not guaranteed and we would recommended contacting us before ordering to confirm potential lead time.

 

Returns

Please contact us directly to lodge a return request so we can ensure it is processed promptly when it arrives. 
If you wish to return an item because you have changed your mind about your purchase, you may do so provided that:

  • Goods are returned within 14 days of purchase
  • Original invoice or receipt is provided as proof of purchase
  • The item is in its original packaging
  • The item is undamaged
  • The customer is to pay the return freight cost to our East Auckland warehouse
  • A 10% re-stocking fee applies for all goods returned
  • Please note deposits are non-refundable

Return Address:

Custom Utes
91 Lady Ruby Drive
East Tamaki
Auckland 2013
New Zealand