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Shipping, Returns and Warranties

Shipping

Delivery on orders placed before 3pm are typically overnight, aside from larger items.  Large items shipped to a North Island address take between 1-3 working days, for larger items shipped to the South Island delivery will take between 3-5 days.

Returns

If you wish to return an item because you have changed your mind about your purchase, you may do so provided that:

  • You return the goods within 14 days of purchase
  • You produce the original receipt as proof of purchase
  • The item is in its original packaging
  • The item is undamaged
  • The customer is to pay the return freight cost to our East Auckland warehouse
  • A 10% re-stocking fee applies for all goods returned
  • Please note deposits are non-refundable

Warranties

Warranty periods vary from product to product please ask one of the Custom Utes team for details on specific products.

  • The warranty is a contract between the purchaser and the supplier, warranties are not transferable to a third party.
  • The warranty does not cover misuse, abuse, acidental or malicious damage.
  • All products have a 'return to base' warranty policy.
  • Serial numbers and proof of purchase must be supplied as part of the warranty process. 

Return Address:

Custom Utes

91 Lady Ruby Drive, East Tamaki

Auckland 2013, New Zealand