Shipping, Returns and Warranties

Shipping

Delivery on orders placed before 3pm are typically overnight, aside from larger items.  Large items shipped to a North Island address take between 1-3 working days, for larger items shipped to the South Island delivery will take between 3-5 days.

Returns

If you wish to return an item because you have changed your mind about your purchase, you may do so provided that:

  • You return the goods within 14 days of purchase
  • You produce the original receipt as proof of purchase
  • The item is in its original packaging
  • The item is undamaged
  • The customer is to pay the return freight cost to our East Auckland warehouse
  • A 10% re-stocking fee applies for all goods returned
  • Please note deposits are non-refundable

Warranties

Warranty periods vary from product to product please ask one of the Custom Utes team for details on specific products.

  • The warranty is a contract between the purchaser and the supplier, warranties are not transferable to a third party.
  • The warranty does not cover misuse, abuse, acidental or malicious damage.
  • All products have a 'return to base' warranty policy.
  • Serial numbers and proof of purchase must be supplied as part of the warranty process. 
  • Unless specified the warranty is a parts only warranty.

Weather Proof Terminology 

Whilst products such as canopies/hard lids etc are water tested at time of installation, there are certain weather events and scenarios where rain may enter the vehicle tub, via the likes of strong wind and heavy downpours that are not typical of a standard rain shower, parking on specific angles and driving at high speeds through extreme weather. Use of a pressure washer/hose to clean vehicles may at times force water on angles that will allow water to enter the vehicle tub in a manner that is not consistent with weather events.

Return Address:

Custom Utes

91 Lady Ruby Drive, East Tamaki

Auckland 2013, New Zealand